We aim to do our best to accommodate your child party needs. If you have any questions regarding anything outside our standard Terms & Conditions listed below, please contact us prior to any booking.

By booking any hire package you hereby accept the following terms and conditions.

Refunds

We understand that life with little ones is wonderfully unpredictable, so we’ve designed our policy to be as fair and flexible as possible:

On booking your event: Your 50% deposit is fully refundable — no questions asked.

Between 2 weeks and 3 days before your event: A partial refund applies. Please contact us to discuss the specific amount, as this is assessed on a case-by-case basis. The balance is payable via bank transfer three (3) days prior to the event.

Within 3 days of your event: Unfortunately, cancellations made within 3 days of the booking date are non-refundable. By this point, equipment has been reserved, cleaned, and prepared specifically for your event.

In the Event of Rain

Our equipment is designed for use in indoor spaces only when wet weather is a risk. If rain is forecast or your original venue is outdoors, it is the responsibility of the hirer to arrange a suitable indoor alternative (such as a home living area, hired hall, or indoor venue) prior to the event.

Please note: cancellations due to weather within 3 days of the booking date are non-refundable, so we strongly encourage all hirers to have an indoor contingency plan in place when booking an outdoor or semi-outdoor space. If you’re unsure whether your venue is suitable, we’re always happy to advise.

Soft Play Hire Terms and Conditions

Health and Safety:

Pip & Play party hire is covered by Public Liability Insurance, however we accept no liability for any injury, illness or even death that may occur as a result of using this equipment. The person/organisation hiring the equipment will be responsible/liable for any damage or injury occurring from, or as a result of misuse or reckless use. Please note that all persons using this soft play equipment do so at their own risk and it is the responsibility of the hirer to ensure that the following safety guidelines are adhered to at all times during use.

The hirer/supervisor of the event must be a responsible person, over 18 years of age who is not intoxicated. They must supervise the use of the hired equipment at ALL times during the hire period. Pip & Play do not supervise the event for which the equipment has been hired. However, we may do so for public events at an additional cost to the hirer and subject to staff availability. Contact us for supervision rates.
Ensure that the equipment is not overcrowded and limit numbers of children using the equipment to ages and sizes that are appropriate to help prevent accidents and injuries from occurring. Do not allow older/larger children to use the equipment at the same time as younger/smaller children.
Please note that there is an age limit of up to 5 years on our equipment at present. Please ensure that no one over this age uses the equipment.
Do not move any of the equipment following setup by Pip & Play staff as this may result in injury upon use or damage to the equipment. Photographs will be taken immediately following setup as evidence. If any damage occurs to the equipment during the hire period an additional repair fee will be charged according to the cost of the repairs required.
No food, drinks and/or chewing gum to be allowed on or near the hire equipment at any time in order to avoid choking and mess. Pip & Play performs routine cleaning on all of its equipment, however if the equipment is found to be in an excessively messy or unclean condition upon collection an additional cleaning fee will apply according to the associated cleaning costs required because of this.
No glass is to enter the soft play area at ANY time. Broken glass could result in serious injury and/or damage the equipment.
Shoes, glasses, jewellery, badges and any other sharp objects MUST be removed prior to entering the soft play area. Parents/guardians who enter the soft play area must also remove their shoes. This helps to prevent injuries from occurring and also protects the equipment from damage. For hygiene reasons socks MUST be worn at all times in the soft play area.
Do not allow any child who has reported any illness symptoms and/or open wounds to enter the soft play area at any time. This will avoid the spread of illness, infection or disease.
There are to be no acrobatics or gymnastics type activity performed on the soft play equipment at any time. Strictly no jumping, pushing, intentional colliding or any behaviour that is likely to result in injury to self or others.
No smoking, barbeques, lighters, toys, pets or animals to be on or near the hire equipment at any time.
No one is to be on the equipment during the setup or dismantling period as this could result in injury occurring.
Please note that a full ball pit (of 2000 balls) is not recommended for ages 2 years and under. Please ensure that where a full ball pit is hired no person’s head is completely submerged/covered under the balls as this creates a risk of suffocation or other injury resulting from not being seen under the balls. Children must be supervised at all times by the hirer.
It is recommended that shade is available for all outdoor setups, especially in hotter months. The external material of our equipment can get very hot, making burns possible. Pip & Play accepts no liability for this or other injury as stated above.

General

No substances or materials including but not limited to face paints, glitter, bubbles, confetti, party poppers, streamers, silly string or stickers are to come into contact with the equipment at any time. If any stains are on the equipment as a result of this, an additional cleaning fee will be charged or an equipment replacement fee may even be charged if staining is unable to be removed. Pip & Play are aware of the condition the equipment is in prior to each hire and photographs are taken following all setups as evidence of this.
The hirer will be responsible for any loss of equipment during the hire period and will be charged accordingly.
Any damage to the equipment must be reported immediately to Pip & Play.
If the hirer is not happy with the setup of the soft play equipment, they must state this at the time of setup prior to signing the DELIVERY AND SETUP ACCEPTANCE form .

Booking and Cancellation

All prices are subject to change at any time, however if a booking has been made the price quoted at that time will not change.
All Bookings are only secured once a 50% refundable deposit has been paid, to avoid disappointment.
If the booking is cancelled within 14 days prior to the event, a partial refund applies. However, if cancellation occurs 3 days prior to the event, the hirer will be issued a credit for the amount of the booking fee, which may be used to re-book the event at another date within a period of 6 months after the initial booking date, subject to availability.
The balance is payable via bank transfer three (3) days prior to the event.
Upon delivery of equipment, you will be required to sign a DELIVERY AND SETUP ACCEPTANCE form to confirm receipt.
In the occurrence of bad weather for outdoor bookings, contact will be made by us on the day of the event to cancel or offer a change of venue or relocation of the setup to an indoor area. If there is no availability for change of venue or relocation, resulting in the event being cancelled we will provide the hirer with a credit for the amount of the booking fee to be used within a period of 6 months as stated above, subject to availability of equipment and staff availability.
Hire rates for all packages are subject to change at any time. This rate will be secured upon booking and deposit.

Delivery and Setup/Pack up

There are no charges for local delivery as this is included in our hire charge. Additional delivery fee will occur for delivery and setup over 30km from Carina area. Contact us for delivery rates if your event is outside of the local area. This fee is determined at the discretion of Pip & Play and is subject to change.
There is no setup or dismantle/collection fee as this is included in our hire charge.
Please allow 1 hour prior to the event for setup and 1.5 hours following the event for dismantle, cleaning and collection of the equipment. We are often offered assistance upon setup and pack up. Although this is appreciated, it is not necessary and the hirer or persons associated with the hirer do so voluntarily and are not covered by Pip & Play insurance policy.
It is the responsibility of the Hirer to ensure ease of access to the venue for setup/collection of the soft play equipment. Any restriction must be reported to Pip & Play prior to the event.
It is the responsibility of the Hirer to ensure that there is adequate space available for the soft play setup. Please check the measurements carefully prior to confirming your booking. For health and safety reasons, we reserve the right to remove certain items from the hire package if there is not adequate space available. If items are removed under these circumstances the total fee will still be charged.